Talk to the engineer, not a call centre • fast response

Some drainage problems can't wait for a convenient slot — sewage coming back up through a toilet or floor drain, or a drain overflowing near the house, needs sorting quickly to limit the damage and the mess. Call the number above and we'll talk you through what to do while we're on our way.

We prioritise genuine emergencies over routine bookings, and we'll always be straight with you on the phone about how quickly we can realistically get to you.

Low-lying streets around Garston and Speke can see drains back up fastest when heavy rain hits, but a blockage can turn into an emergency anywhere in Liverpool, at any time. That's what our emergency callouts are for — day or night, whichever part of the city you're in.

Signs you need this

  • Sewage or waste water coming back up through a toilet, sink or floor drain
  • A drain overflowing close to the house
  • Water coming through a ceiling or wall near pipework
  • A strong sewage smell indoors that wasn't there before

How we handle it

  • 1 Call and describe exactly what's happening so we can advise immediately
  • 2 We get to you as quickly as the job allows, prioritised by severity
  • 3 Blockage cleared and, where relevant, a CCTV check to confirm the cause

Questions people ask

What should I do while I'm waiting for you to arrive?

Stop using any taps, toilets or appliances that feed the affected drain — that's usually the single biggest thing that stops a bad situation getting worse before we arrive.

Is this covered by my home insurance?

Escape of water and some drainage emergencies are covered by many home insurance policies — worth a quick check with your insurer, and we're happy to provide a report if you need one for a claim.